FAQ (Frequently Asked Questions)

The Car Parlor appreciates your business and we are glad that you want to know more about our process. Here are some of the most asked questions and we wanted to make it easier for you to learn more about what we do! If you have any questions that you can’t find in this section, please feel free to contact us and we will get back to you.

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FAQ

Do I need to download the app to use your service?

Yes, being a contact-free car wash. All customers must download The Car Parlor App app so that they can either purchase single washes through the app or be an unlimited customer. The app also provides easy access to pay online and manage your account at your convenience.

Which wash packages do you offer?
We offer three (2) “pre-packaged” wash packages:

Fresh ($16): This car wash package includes the colorful foam that has built-in polish, tire shine, and carnauba wax.

Super Fresh ($20): This includes all the previous packages and adds an undercarriage wash that rinses the parts of your car that are exposed to the elements that we often don’t consider because we don’t see them and protects them with a rust inhibitor. This service also provides liquid ceramic coat which seals in the carnauba wax for a long-lasting shine and overall protection from the beat down of the beautiful but scorching Hawaiian sun and other elements that can prove to be detrimental to your vehicle like salt, dust, dirt, and more.

Do I need to make an appointment?
An appointment is required only if you are looking to schedule a detailing service. For our contact-free car wash, The Car Parlor is opened daily for your convenience.
What is the tunnel height clearance?
The car wash tunnel height at The Car Parlor has a clearance of 7’6” and fits most trucks and passenger vehicles.
What is the clearance for lowered vehicles?
The clearance from the ground is 4” including suspension shocks.
Do you offer an unlimited monthly option?
Yes, we do! The Car Parlor offers unlimited exterior washes at your convenience during our business hours (subject to change on holidays) on a month to month basis. Each vehicle gets a unique RFID tag to place on the vehicle’s windshield to grant you access as often as you wish during business hours. Learn more here about our monthly plans.
How does the unlimited monthly wash package work?
It is a month-to-month solution to keep your vehicle clean at your convenience. Your membership includes a unique RFID tag that goes on your windshield and may only be used with the vehicle that has the tag. Sign up here to proceed.
Does the tunnel accommodate vehicles with wide off-road tires?
Yes, the tire track in the car wash tunnel is able to accommodate vehicles with tires up to 14” inches wide.
May I leave the roof racks in the tunnel or could they get damaged?
Yes, you may. The Car Parlor’s car wash tunnel has ultrasonic sensors that detect your vehicle’s size and shape, including racks. If you are still concerned due to your racks being custom made, we may also disable the top brush if you prefer.
Do you offer vacuum service?

The Car Parlor is an express car wash that specializes in exterior washes. However, our detail department offers a variety of packages of interior detail service that have vacuum services.

How do I redeem my promo code?

If you are looking to redeem your promo code, drive up to the kiosk and press the “Link to Phone App” at the bottom right corner. Then go to “Redeem Wash” in your app and either scan the code or punch in your “Customer ID” number displayed in the middle of the app screen in “Redeem Wash”. Then enter by pressing the circle icon directly below.

Do I need a new RFID sticker for each car?
Yes. We issue a new RFID tag and update the account’s information in the case of having a different vehicle than the one in the account.
Can I use the QR code on my phone to enter?
Yes. The Car Parlor App’s QR code can be scanned when you go up to the kiosk in the facility.
Do you use a nanotechnology in your service?
At The Car Parlor, we use ceramic coats which are the next best product for protection and shine and are the best products to use in car wash tunnels. Your typical car wash will dilute the wax on an average of 1 part wax/coat to 10-15 part water ratio. We prefer to avoid diluting the wax to ensure that the customers’ cars are shinier and better protected against the environment than any other car wash. We use the best application methods and near-pure products to deliver shinier and dryer cars out of the tunnel.
Do you have multiple locations around the island?
Right now The Car Parlor has one location, but we are looking to expand in the future!
Do you offer Military Discount?
Yes, we offer a 20% Military Appreciation discount on all of our services except for the Monthly Unlimited Clean.
Are you a touchless wash and will your equipment be safe on my car?
We are not a touchless car wash, but our tunnel works with high-pressure wash and closed-cell “foam fingers” that rotate 100rpm and “tickles” the cars to clean without scratches or swirls.
My convertible car is low and I'm concerned that the dryer could damage the top?
The Car Parlor services soft-top vehicles as well. As long as there’s a way to secure the top so it doesn’t blow off from air coming from different directions, the soft-roof should be fine.